In Kostya’s “Hospitality Magic” presentation, participants will learn how expectations, perceptions, and memories shape the customer service experience.
what they’ll learn
Be guided by a master magician, as you explore the fine art of customer astonishment. Discover how to create unforgettable experiences for your customers and create moments of “Hospitality Magic” that become the legends that brands are made of. Learn to “wow” customers and clients using the same principles magicians use to “wow” their spectators.
Who It’s For
Ideal for customer service, front-line employees and management, this presentation takes a hands-on look at creating an experience worth talking about.
This keynote is especially useful for companies and associations which serve customers in a hospitality environment.
why it’s magical
Throughout his keynote presentation, Kostya weaves in mind-blowing magic effects. In addition, this 60-minute signature keynote can be paired with interactive magic entertainment at a pre-session event, as well as up to one hour of a meet-and-greet at a post-session event.
DOWNLOAD KOSTYA’S SPEAKING KIT
Get Kostya’s speaking materials in PDF form, so you can print and share with your colleagues.